Fund Administrator Enhances Compliance & Customer Experience with TAINA

Global Fund Administrator Enhances Regulatory Compliance & Customer Experience with TAINA Platform

Striking a balance between robust compliance and customer experience during client onboarding can be challenging for Fund Administrators. A Global Fund Administrator faced significant challenges with their manual tax form review process, leading to inefficiencies, frequent errors and high reject rates, and a cumbersome customer experience.

By integrating TAINA's platform into their operations, the fund administrator significantly increased efficiency, improved customer experience, and achieved more robust compliance. Provide your details below to discover how a Global Fund Administrator enhanced efficiency of their tax form review process and improved their customer experience with TAINA's automated solution.

Key Challenges:

• Frequent errors and incomplete info led to high reject rates, requiring rework and follow-ups.
• Complex, user-unfriendly process caused delays in feedback and potential withholding.
• Significant issues with incorrect TINs and address discrepancies required frequent follow-ups.
• Manual process complicated audits and compliance due to poor documentation trail.

Key features of the solution include:

• Submit W Forms and documentation from any device with a seamless, real-time validated online journey

• Automate manual tax form validation with OCR, reducing review time and ensuring reliable first-level checks.

• Authenticate customers without an online portal using multifactor authentication, ensuring KYC and secure tax documentation completion.

At TAINA, we are committed to helping fund adminsitrators streamline their tax compliance processes.

To learn more about how TAINA's automated tax form validation can benefit your organization, fill in the form to download the full case study or get in touch with us today.